Shipping policy
SHIPPING POLICY
Thank you for shopping at Magic Full Moon. This Shipping Policy applies to orders placed through https://magicfullmoon.com and delivered to destinations available at checkout.
PROCESSING TIMES
Orders are normally processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays.
You will receive a shipping confirmation email when your order has been dispatched.
ESTIMATED DELIVERY TIMES
Estimated delivery times after dispatch are:
• Western Europe (Germany, France, Spain, Italy, the Netherlands, Belgium, Austria and Portugal): 7–15 business days
• Northern Europe (Sweden, Denmark, Finland and Ireland): 8–16 business days
• Central and Eastern Europe (Poland, Czech Republic, Hungary, Romania, Bulgaria and other countries in the region): 10–20 business days
• Other international destinations: 10–25 business days
These delivery times are estimates. Customs processing, public holidays, severe weather, high-demand periods or carrier disruptions may cause delays. This does not affect your statutory consumer rights.
SHIPPING COSTS
We offer free standard shipping on all orders to every destination available at checkout. No minimum order value is required.
ORDER TRACKING
Once your order has shipped, you will receive an email containing the tracking information. Please allow up to 48 hours for the tracking status to become active.
MULTIPLE PARCELS
Orders containing several products may occasionally be delivered in separate parcels. If this happens, you may receive more than one tracking number. You will not be charged additional shipping costs.
DELIVERY ADDRESS
Customers are responsible for checking that the delivery address entered at checkout is complete and correct.
If you notice an error, contact us immediately at support@magicfullmoon.com. We will try to make the change, but we cannot guarantee that an address can be altered after an order has been processed or dispatched.
DELAYS AND DELIVERY ISSUES
If your order has not arrived within the estimated delivery period, contact us at support@magicfullmoon.com with your order number and tracking information.
We will investigate the issue with the shipping carrier and provide an appropriate solution in accordance with your legal rights.
RETURNS AND CANCELLATIONS
Eligible customers may exercise their right to withdraw from an online purchase within 14 calendar days, as explained in our Return and Refund Policy.
CONTACT
For questions about shipping or an order, contact:
Magic Full Moon
Email: support@magicfullmoon.com
Website: https://magicfullmoon.com